FAQs

Our LVLY Corporate Platform has a lead time of  1-8 business days, if not sooner. In order to offer almost an unlimited amount of skus to help you curate the perfect, custom gifts, we need a little extra time to put together your project and deliver it perfectly.

We accept all major credit cards. As well as direct bank transfer via an invoice.

When selecting bank transfer, please note we will not send out your gifts until invoice has been paid in full.

Once your order has been completed you will receive an email confirmation that includes your tax invoice with LVLY's ABN.

In the rare case of stock shortages, an item of your order may change. Replaced items will always be of equal or higher value at our discretion. We will always contact you to inform you about any item changes or offer you alternative options to replace the item with.

All our flowers and gifts are sent out in one of our ‘Someone thinks you’re awesome’ gift boxes, you can also upgrade to our 'LVLY Corporate' gift box, or add your brand logo at an additional cost.

Our flowers are wrapped in a special foam and compostable bag that keeps them hydrated for up to 5 days, and placed carefully inside our trademark flower jar. They are then positioned inside our custom designed flower box ready for their journey! Any extra goodies that you choose will be placed carefully inside the dedicated add-on sections within the flower box. We’ll then add our standard white message card or you can upgrade to one of our LVLY greeting cards. We then seal all our boxes with a sticker, pop the address label on and it’s ready to make someone’s day!

We’re unable to send our trademark flowers to TAS due to plant & soil quarantine regulations. We have a great range of non-flower gifts to send to Tasmania instead.

The more information you can provide about the delivery location, the more smooth the delivery process and the less chance of re-delivery fees being incurred.

Business Address: Please provide the name of the business and whether the gift should be delivered to reception, a loading dock or building concierge.

Residential Address: Please ensure that our drivers will be able to gain access to the property. If the address is within a secure building please ensure that the recipient will be home on the day of delivery or alternatively specify a safe location where the gift can be left. If our drivers cannot leave the gift in a safe location they will be returned to LVLY HQ and a re-delivery fee will apply.

We certainly do! We have a range of LVLY greeting cards for various occasions. All gifts are sent out with our standard white message cards or you will have the chance to upgrade to a greeting card as a finishing touch within the user journey, after you’ve added your selected product to cart.

Become a LVLY Corporate VIP to get exclusive offers, free gifts and find out about new products before anyone else. You can sign up in our footer below!

If you’ve got a discount or coupon code you’d like to use, you can enter it in the coupon box at checkout, at the ‘checkout’ section.
If you’re having trouble getting your code to work be sure to check the terms and conditions of your offer and the expiration date. Remember you can only use one coupon at a time!

Discount codes for lvly.com.au cannot be applied to lvlycorporate.com.au.

Unfortunately, if you forget to add a code we cannot refund this retrospectively.

I’m sorry to hear our website is playing games with you – that is not what we want! We suggest checking your internet connection, trying a Chrome browser and triple check you’ve selected or filled in all the required fields when ordering.

If you’re still having issues, then please do get in touch with our Customer Care team. So we can help you quickly please provide as much detail as possible; the type of device you’re using, any error messages, where on the site you’re encountering the problem, and what you’re trying to do.

You can update your delivery date, message, delivery address and recipient name. Please notify us of any mistakes or updates as soon as possible via our Contact Us form.

If an incorrect delivery address or incorrect delivery name has been supplied and we have already dispatched the gift, a re-delivery fee will apply. Re-delivery fees are quoted on a case by case basis depending on delivery suburb. Gifts cannot be re-dispatched until payment has been confirmed.
We can only guarantee changes that are made at least 24 hours after your order, but always give it a try and let our Customer Care team know and we can see what we can do!

You can cancel your order within 24 hours of the delivery date by reaching out to our Customer Careteam and we will give you a full refund. If your gift hasn’t left LVLY HQ left we can cancel your order and offer store credit. We cannot cancel your order if it has already been dispatched.

Our team of lvly pick packers are hard at it packing gifts to make people’s day all around Australia. Unfortunately we cannot accommodate this.

Sometimes our confirmations can get sent to junk or spam folders, have a slight delay in landing in your inbox, or you may have entered your email address incorrectly. If you saw the screen that said ‘Thanks for your order’ with an order number then we will have definitely received your order.
If you’re worried you can get in touchwith our Customer Care team.

As a LVLY Corporate customer, you can add your logo on to our trademark flower jars, candles, message cards, stickers and gift boxes.

If you select one of our customisable products, you will be prompted to upload your logo for us to use.

Please ensure your logo is high resolution to avoid pixelation.

If you missed the spot to upload your file, never fear! You can email your file to hello@lvly.com.au and we'll take care of you.

Our seasonal and native flower posies come in three sizes – Classic, Large, and Luxe. The difference in size is as follows:

Classic Posy – 375ml jar, total arrangement height 25cm approx
Large Posy – 750ml jar, total arrangement height 35cm approx
Luxe Posy – 1ltr jar, total arrangement height 45cm approx

Our dried flower arrangements come in three sizes also – Mini, Medium, and Luxe. The difference in size is as follows:

Mini Dried Posy – arrangement is approx 22cm (h) x 12cm (w)
Medium Dried Posy – arrangement is approx 30cm (h) x 20cm (w)
Luxe Dried Posy – arrangement is approx 40cm (h) x 27cm (w)

If you’re sending your posy to one of our same day delivery zones – Melbourne, Geelong, Mornington Peninsula, Sydney, Blue Mountains, Central Coast, Wollongong, Brisbane, Gold coast or Adelaide – we have two styles of posies that you can buy – our LVLY Flower Jars product and our LVLY Native Posy product. The LVLY Flower Jars are made up of locally grown, in-season flowers that are typically in pastels with foliage. The LVLY Native Posy will be made up of a mixture of Australian Native flowers with gum.

If you’re postcode falls under our national next day zone then the posy will be a native arrangement and look similar to the LVLY Native Posy product.

With proper care, our flowers will usually last 7 days. However, some of our LVLY posies have lasted up to two weeks. Different flowers naturally have differing lifespans but we try to always include varieties that we’re sure will last the distance.
Our native posies can last for a lot longer with some of the varieties, like the proteas, able to be dried out and last a lifetime!

For all metro deliveries we have teams in Melbourne, Sydney, Brisbane and Adelaide making your posies fresh daily. Our national deliveries are sent from one of our locations above, based on the closest LVLY HQ to your delivery address.

Did you know 40% of flowers sold in Australia are imported? Our Paddock to Posy promise means we strive to buy Australian grown flowers for our arrangements. That means less pesticides, less flower miles and longer lasting flowers.

Our flowers are made fresh daily and our florists take great pride in making sure all our posies leave LVLY HQ looking as beautiful as possible.
All our posies are sent out in our custom designed flower box and wrapped in a special foam that can keep them hydrated for up to 5 days. However, when they arrive to you they may appear a little droopy or squashed – never fear! They’ll just be a little thirsty. Trim the ends of the stems and fill your flower jar up with some water and after a good overnight drink they’ll perk right up!
If your posy has broken or damaged stems then this is not what we want! Our boxes have been designed to protect your posy whilst it’s on the way to you but occasionally they can have a bad journey. We exist to make people’s day, that’s why if you’re not 100% satisfied we promise to make it right. We’re a persistent bunch and won’t stop until you’re happy! Reach out to our Customer Care team here.

We’re committed to our Paddock to Posy promise in supporting local Australian growers which means specific varieties of flowers may differ each week based on seasonality and availability. We try our best to match what you see on the site but sometimes we will have to substitute colour or varieties. We always ensure we will send something similar and just as lvly!

Great question! Here’s a few tips and tricks that you can try to keep your flowers living longer.
– Remove all lower leaves from flowers so they aren’t in the water
– Trim the stems regularly
– Change the water every other day
– Avoid direct sunlight and choose a draft-free area
– Add a tablespoon of sugar to the water. The sugar will help nourish the flowers and promote opening of the blooms
– If you really want to get the most out of your posy, pop them in the fridge overnight! Flowers like to stay nice and cool and it’s thought the low temps help slow the ageing.

Whilst our dedicated floristry team take great care not to use flowers that are known to be lethal in toxicity to pets, occasionally your pet might have a reaction to a flower that may leave them feeling unwell.  We always recommend to keep flowers out of reach from both pets and children to avoid any averse effects.

Express from $22.95
This is our hand-delivered express same-day fee, this is our premium service. It’s reliable, fast and means you don’t have to worry about postal delays. Allow 1-4 days for pick packers to bundle up your gift and dispatch! Our same-day delivery service means your lucky recipient gets their gift on the same day we dispatched it.

Standard delivery from $15.95
Allow 2-8 days for pick packers to bundle up your gift and dispatch!

We provide a dispatched and delivered same day flower & gift delivery service across Melbourne, Geelong, Mornington Peninsula, Sydney, Central Coast, Wollongong, Brisbane, Gold Coast, Adelaide, Perth and Fremantle

We provide a 2-8 day delivery service for all other locations (depending on demand on our third party courier partner).

Yes we do! Our couriers will deliver to the ward where possible or closest receptionist, if available. We cannot guarantee they will be delivered directly to patients or staff as each hospital have different rules and protocol.
It’s important to include a ward and bed number if you’re sending to a hospital to give us the best chance of a successful delivery. Be sure to check they haven’t been discharged before ordering!

In saying this due to the COVID-19 situation and the constant changes we continue to find more and more hospitals are refusing to accept deliveries.
It can also be dependent on the driver’s discretion as they are entitled to refuse to deliver to hospitals too. We recommend sending to a residential address instead or confirming with the hospital that they are still accepting deliveries before you place your order.

We deliver Monday to Friday.

We are unable to provide specific time slots for orders, sorry!

We are based in Moorabbin (VIC), Alexandria (NSW), Daw Park (QLD) and Welshpool (WA) –  typically the further away from these suburbs the later in the day the delivery.

Delivery costs start from $15.95 but prices vary by zone and suburb.

The delivery cost will be added to your order during the checkout process and the price you pay is determined by the delivery postcode you enter.

LVLY Corporate don’t require a signature for delivery. We add an authority to leave on all our deliveries, and our couriers will often leave the gift somewhere safe if noone is there to accept them. We trust our drivers to keep your order safe and provide them with training covering what to do in the event someone isn’t home like tuck the box in a safe spot, leave with a neighbour, ensure it can’t be seen from the front footpath, leave with the concierge or mailroom. Our same day couriers will often call our customer care team so we can workshop problems on the spot.

If no one is home and our courier can’t find a safe spot for the gift to be left then they will have to continue on with the rest of their deliveries and take your gift back to LVLY HQ, or if it is a national delivery it will be taken to the local post office with a card left.

The more information you can provide about the delivery location, the smoother the delivery process and the less chance of re-delivery fees being incurred.

Business Address: Please provide the name of the business and whether the gift should be delivered to reception, a loading dock or building concierge.

Residential Address: Please ensure that our drivers will be able to gain access to the property. If the address is within a secure building please ensure that the recipient will be home on the day of delivery or alternatively specify a safe location where the gift can be left. If our drivers cannot leave the gift in a safe location they will be returned to LVLY HQ and a re-delivery fee will apply.

As soon as your delivery has left LVLY HQ we’ll send you an email and SMS notification with an estimated delivery window. Remember our drivers are picking up orders right up until 9PM so you may not receive your notification until then.

Didn’t receive a notification? Check your mobile and email entered were correct on your order confirmation and get in touch with our Customer Care team.

You will receive a delivery confirmation email to confirm that your gift has been delivered. Please remember that our delivery partners are busy delivering gifts all day long until 9PM. This means you may not receive a confirmation email until after 9PM.

You will receive a SMS and email notification once your gift has left LVLY HQ with an estimated delivery window. Remember this is just a guide, our couriers take a number of deliveries at once and their route can be affected by weather, traffic and difficult deliveries.

You will then receive another SMS and email notification once your gift has been successfully delivered.

If you provide us with an incorrect address or an incorrect name we cannot accept responsibility for the failed delivery. We will arrange to re-deliver but a re-delivery fee will be incurred. If the gift includes flowers, we may not be able to re-deliver the same flower posy and will need to charge 50% of the original order cost plus the re-delivery fee.

We’re really sorry to hear that there has been a problem with your order, we hate it when things don’t go to plan. Sometimes when things go missing, it’s worth double checking that the gift hasn’t been:
– Left with a next door neighbour – sometime’s this happens if there’s no-one at home and no safe place to leave.
– Left at reception, a concierge desk or mail room – this often happens when a gift is delivered to a business, hospital or school address.
– That the name and address provided is absolutely correct
– If a card has been left in the letterbox or tucked somewhere stating it’s been taken to the local post office

If it still can’t be found after trying the above, reach out to our Customer Care Team and we can look into it immediately for you.

We are unable to deliver to PO boxes.

While Startrack and AusPost do their best to deliver all of our national parcels door to door, there are some regional and rural areas where gifts may be delivered directly to the post office.

This is most likely for delivery addresses that regularly collect mail from their local post office or have tricky access to their property.

In these instances the recipient will get a card to notify them they have a delivery for collection and you will also receive an email update from Startrack or Toll letting you know as well.

Unfortunately we are unable to arrange a redelivery in this instance.

We have a contactless delivery policy in place. This means wherever possible there should be no direct contact between drivers and customers.

Our delivery drivers have been briefed as follows: Where safe, drivers will leave gifts and flowers at the front door of residential addresses or at the main entrance of commercial addresses.

Drivers will still alert gift recipients by knocking on the door or ringing the doorbell and are still required to ask and confirm the recipient’s name. Other driver policies in place include:

Drivers are no longer required to obtain a customer signature as proof of delivery. They have been asked to provide a photo of the flowers/gifts as proof of delivery.Drivers will all wear face masks as standardAll drivers will be required to thoroughly wash and sanitise hands at the start and end of every shift. As well as sanitising hands in between deliveries and drop-offs.Behind the scenes, the LVLY team follow our strict COVID19 health & safety policies, which include:– Appropriate social distancing in our warehouse/office– Washing and sanitising hands when entering and leaving our offices, before and after warehouse pickups and customer deliveries– Wearing face masks, as per state Government requirements– Staying at home if they feel unwell or have been in contact with any known cases of Covid19

The short answer: Yes!

With any lockdown restrictions announced across Australia we want to reassure you that we will continue to deliver LVLY flowers and gifts, so long as it is safe to do so for our team and for gift recipients (and of course, authorised by our Government) just as we did in previous lockdowns.

We’ll continue to offer contactless delivery, all delivery drivers have authority to leave gifts (if safe to do so) to minimise contact between themselves and those receiving gifts. See below for more details on how we’re keeping our team and customers safe with our COVID-19 policy